Tool calls

Each time your assistant does something on a customer's behalf, it uses a tool. Tool calls is the audit log of those calls. Use it to see what the assistant did, how long it took, and where it failed.

What you see

• Filters in the top left: a tool list, a channel list and an Errors only checkbox.
• Range picker in the top right: 24h, 7d or 30d. The default is 7 days.
• The table, newest first, 50 calls per page. Columns:
  • Tool: the tool's name. Failed calls are marked as errors.
  • Detail: a short description of what the call did.
  • Intent: what the customer was asking for.
  • Channel: where the conversation took place.
  • Latency: how long the call took.
  • When.
• Page links under the table: Older → to see earlier calls and ← Newest to go back to the start.

How to filter tool calls

1. Pick a tool from All tools to see only that tool. The list shows the tools used in the selected range.
2. Pick a channel from All channels: MCP, Embed, Drawer or Extension.
3. Tick Errors only to see only failed calls.
4. Click Clear to remove all filters.

Changing a filter takes you back to the newest calls.

How to see the full details of a call

1. Click a row in the table.
2. A drawer opens with the tool name, the exact time and an error tag if it failed.
3. It lists the fields that apply: Channel, Intent, Detail, Summary, Reply, Match tier, Latency and a Result preview.
4. If the call belongs to a conversation, click Open in Live sessions → to see the whole conversation.

Good to know

• The audit keeps the names of a tool's inputs, never their values. So a tool call record never holds what a customer typed into a tool.
• If nothing matches your filters, the page tells you. Clear the filters or pick a wider range.
• At the end of the list you see either the number of calls in the range or End of range.